Customer Assistance


Payment Extension

If you require assistance with paying your bill this month, please take note of the following:

  • Customers are able to request a maximum of 2 payment extensions per calendar year
  • Bank Draft customers are not eligible for extensions.

Extension Request Application

Additional Assistance 

Local organizations available to provide assistance:

  • Johnston County Department of Social Services: 919-989-5300
  • Community Action-: 919-934-2145
  • St. Ann’s Catholic Church: 919-934-2084
  • Salvation Army: 919-934-9102